Return & Warranty Policy

Return Policy

We want our customers to shop with confidence at Guitar Factory.

Returns Within 3 Days

Customers may return a product for any reason within 3 days of delivery, including the date of delivery.

To request a return, please contact Guitar Factory within this 3-day period before sending the product back.

The product should be returned with its original packaging, accessories, manuals, and other included items.

For returns made for reasons other than a product defect, the customer is responsible for return shipping costs.

Initial Defects – Within 7 Days

If a product has an initial defect, please contact us within 7 days of delivery, including the date of delivery.

Once we confirm that the product has an initial defect, Guitar Factory will cover the return shipping and reshipping costs and will provide an appropriate solution, such as repair, replacement, or refund where applicable.

After the Return Period

Returns for customer convenience are not accepted after the 3-day return period.

After 7 days from delivery, products cannot be returned as an initial defect. However, manufacturing defects may still be covered under our one-year warranty, subject to the warranty conditions below.

Warranty Policy

Guitar Factory provides a one-year warranty from the date of purchase for eligible products purchased directly from Guitar Factory or an authorized retailer. Proof of purchase is required.

Warranty Coverage

Manufacturing defects occurring within the one-year warranty period may be covered. Depending on the nature and condition of the product, Guitar Factory may provide:

* Inspection
* Repair or adjustment
* Replacement parts
* Replacement with the same or an equivalent product

For warranty repairs requested after the initial 7-day period, the customer is responsible for shipping the product to Guitar Factory. If the issue is confirmed to be covered by the warranty, Guitar Factory will cover the cost of shipping the repaired or replacement product back to the customer.

Warranty Exclusions

The warranty does not cover damage or problems resulting from misuse, accidents, drops, water damage, improper storage, unauthorized modification or repair, normal wear, consumable parts, environmental changes, or external equipment.

Normal variations in natural wood, including grain, color, weight, and appearance, are not considered defects.

Adjustments to guitars and basses caused by normal use, temperature, humidity, transportation, or changes in strings may require paid service.

Warranty & Return Requests

Please contact us before returning or shipping any product.

Email: info@guitarfactory.jp
Phone: 047-314-1968
Customer Service Hours: 10:00 AM – 6:00 PM

When contacting us, please provide your order number, product name, purchase date, description of the issue, and photos or videos where applicable.

Statutory Rights

This Return & Warranty Policy does not limit any rights customers may have under the Japanese Civil Code, Consumer Contract Act, or other applicable laws.